Refunds.
Clear terms before purchase.

Last updated: 18 October 2026

1. Programme-specific policies

Our paid programmes may differ in content, delivery, access and support. Each programme comes with its own refund policy, shown on the relevant product sales page and available before checkout. Please review that policy carefully before purchasing.

This company-level policy does not create a universal refund window, a blanket “no refunds” rule or a guarantee applying to every programme. The specific policy presented for your purchase applies, subject to any mandatory rights under applicable law.

2. What to check before buying

Review the eligibility conditions, any request deadline, the method for requesting a refund, which components are included, access or participation requirements, and any exclusions. For a pre-launch purchase, also review the delivery schedule, what is immediately available and what is planned for later release. Keep a copy of the offer and refund terms shown when you buy.

3. How to request help or a refund

Email [email protected] with “Refund request” in the subject. Include your name, purchase email, programme name, order reference and a brief explanation of your request. Do not send medical records or full payment card details.

We will review the request against the policy that applied when you purchased and the law that applies to the transaction. We may ask for reasonable purchase verification or relevant information. A request does not require you to join marketing communications.

4. Approved refunds

Where a refund is approved, we will explain the amount and next steps. Refunds will ordinarily be returned to the original payment method where supported. The time taken to appear in your account depends on the payment provider and financial institution. Any lawful deduction or partial refund must be supported by the applicable purchase terms or law and explained to you.

5. Delivery issues and billing errors

If you cannot access purchased content, notice a duplicate or incorrect charge, or believe an agreed pre-launch delivery commitment has not been met, contact us promptly so we can investigate. Available remedies depend on the circumstances, agreed programme terms and applicable law.

6. Consumer rights

Nothing in this policy limits statutory cancellation, refund or other consumer rights that cannot lawfully be excluded. If a programme policy conflicts with a mandatory legal right, that legal right prevails.

7. Contact

TrustHale Private Limited
Sirhind, Fatehgarh Sahib, Punjab, India 140406
CIN: U86900PB2025PTC065924
Email: [email protected]